Delivery
We aim to dispatch all orders within 1–3 business days after your purchase. Delivery time depends on the shipping provider and destination but is typically 1–5 business days. All orders are shipped via GLS, DAO or PostNord, and you will receive a tracking number once your order has been shipped.
We offer free shipping throughout Europe. For international shipping, please contact us for further arrangements.
Returns and Exchanges
You have a 14-day right of return from the day you receive your order. If you wish to return or exchange an item, please contact us at info@bloched.com and include your order number and reason for the return or exchange.
Returned items must be in their original condition and packaging. You are responsible for the return shipping costs unless otherwise agreed. Once we receive and approve the returned item, the refund will be issued to the payment method used at checkout.
Complaints and defective products
According to Danish consumer law, you have a 24-month warranty on all purchases. This means you can have the product repaired, exchanged, receive a refund, or a partial refund depending on the specific case.
The complaint must be justified, and the defect must not be caused by improper use of the product. To file a complaint, please contact us as soon as possible at [insert email] with a description of the issue and, if possible, attach photos of the defect.
Secure Payment
We offer secure payment through Woopayments (Stripe). All payment information is encrypted (SSL) and is not stored by us.
We accept Visa, Mastercard and MobilePay. Your payment will only be charged once your order has been shipped.
Contact
If you have any questions or experience any issues with your order, feel free to reach out to us at info@bloched.com. We aim to respond to all inquiries within 24 hours on business days.
